July 15, 2026
At Dolcie Care, we are pleased to offer FREE shipping on all orders.
Dolcie Care works with trusted international manufacturing, supplier, and fulfilment partners. Depending on the product, destination, customs processing, and seasonal demand, delivery typically takes 2–6 weeks.
Delivery timeframes are estimates only and are not guaranteed delivery dates.
Dolcie Care works with a network of trusted suppliers and fulfilment partners who handle product storage, packing, dispatch, and shipping.
Important: The delivery estimates above are provided as general guidelines only and do not constitute a guaranteed delivery date.
While we strive to deliver orders as quickly as possible, delivery may occasionally take longer due to customs clearance, import processing, public holidays, severe weather, seasonal demand, carrier delays, supplier delays, or other circumstances outside our reasonable control.
By placing an order, you acknowledge and accept the estimated delivery timeframe and understand that international deliveries may take longer than expected in some circumstances.
This section applies to supplement orders shipped to destinations outside Australia and the United States.
International supplement orders may be subject to customs clearance, import processing, inspections, duties, taxes, restrictions, or other requirements imposed by the destination country.
These processes are outside the control of Dolcie Care and may result in delivery taking longer than the estimated shipping timeframe.
Customers purchasing supplements for delivery outside Australia and the United States should be prepared for possible delays caused by customs clearance, border processing, inspections, or other import procedures in their country.
Once an order has been dispatched, Dolcie Care cannot control how long an item may be held by customs, border authorities, postal services, or courier companies.
Delivery estimates therefore do not constitute a guaranteed delivery date.
By placing an international supplement order, you acknowledge and accept that the order may take longer to arrive due to customs clearance or other international shipping processes.
Customers are responsible for ensuring that supplements ordered from Dolcie Care are permitted for import into their destination country.
Import requirements, permitted ingredients, documentation requirements, duties, taxes, restrictions, and customs procedures vary between countries. Dolcie Care does not guarantee that a particular supplement will be permitted for import into the customer's country.
Customers should check with their local customs authority or relevant government agency before ordering if they are uncertain about the import requirements applicable to supplements in their country.
International orders may be subject to customs duties, taxes, VAT, GST, import fees, brokerage fees, handling charges, inspections, import restrictions, or other government requirements imposed by the destination country.
For supplement orders shipped outside Australia and the United States, customers are responsible for understanding and complying with the import requirements applicable to supplements in their destination country.
Unless otherwise stated at checkout, applicable customs duties, taxes, import fees, brokerage fees, handling charges, or other government charges are the responsibility of the customer.
Dolcie Care has no control over customs policies and cannot determine or estimate the amount of charges that may be imposed by the destination country.
An order delayed by customs, border authorities, import processing, postal services, or courier services does not constitute a failure by Dolcie Care to dispatch the order.
If an order is delayed or held by customs, customers may be required to contact their local customs authority, postal service, or courier directly to assist with the clearance or delivery process.
Orders refused, abandoned, or otherwise undeliverable due to unpaid customs charges, import restrictions, prohibited products, or failure to complete required import procedures may not be eligible for a refund, subject to any rights the customer may have under applicable consumer protection laws.
Please ensure your delivery address is accurate, complete, and suitable for parcel delivery before placing your order.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates are controlled by the shipping carrier and may not update immediately. In some cases, tracking may take up to 72 hours to begin updating after shipment confirmation.
Customers are responsible for monitoring tracking information and contacting the carrier where appropriate.
For international supplement orders, customers may also be required to contact their local customs authority, postal service, or courier if an order is held for customs clearance or import processing.
Orders are transmitted to our fulfilment partners shortly after purchase. Because fulfilment may begin quickly, we cannot guarantee changes, cancellations, address updates, or other modifications once an order has been placed or entered the fulfilment process.
If you need to request a change or cancellation, please contact us as soon as possible after placing your order. We will make reasonable efforts to assist where the order has not yet entered fulfilment or dispatch.
At Dolcie Care, we carefully select and package our products to provide our customers with a quality shopping experience.
Our returns and refund policy does not limit, exclude, or replace any rights or remedies available to customers under applicable consumer protection laws, including the Australian Consumer Law (ACL).
Dolcie Care does not offer refunds, returns, or exchanges for change of mind.
This includes situations where you:
Please carefully review your product selection, variation, quantity, and delivery information before completing your purchase.
Your rights under the Australian Consumer Law are not affected by this policy.
If your product arrives damaged, defective, faulty, unsafe, significantly different from its description, or you receive an incorrect item, please contact us as soon as reasonably possible so we can assess the issue and determine the appropriate remedy in accordance with applicable consumer protection laws.
To help us investigate the issue, we may request photographs, videos, order details, tracking information, or other relevant information. In some circumstances, we may also require the product to be returned for inspection.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, Dolcie Care will provide the remedy required by law, which may include a repair, replacement, refund, or other appropriate remedy depending on the circumstances and nature of the problem.
For health, hygiene, and safety reasons, we generally cannot accept opened or used products as change-of-mind returns.
However, this does not limit or exclude any rights you may have under the Australian Consumer Law where a product is faulty, defective, unsafe, significantly different from its description, or otherwise does not meet applicable consumer guarantees.
If you receive an item that is incorrect or appears to have been damaged during delivery, please contact us promptly after receiving your order and provide photographs of the item and packaging where possible.
This information helps us investigate the issue with our suppliers, fulfilment partners, and shipping carriers and work towards an appropriate resolution as quickly as possible.
We recommend contacting us as soon as reasonably possible after discovering any issue with your order.
For missing, incorrect, defective, faulty, or damaged products, please provide your order number and any relevant photographs, videos, tracking information, or other evidence that may help us investigate the matter.
While we encourage prompt reporting so that we can investigate issues efficiently, nothing in this policy is intended to restrict any rights or remedies available to you under applicable consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available to you under the Australian Consumer Law or other applicable laws.
Dolcie Care reserves the right to assess each reported product issue and determine the appropriate resolution in accordance with applicable law.
By placing an order with Dolcie Care, you acknowledge that change-of-mind returns are not offered and that any returns, refunds, replacements, repairs, or other remedies will be handled in accordance with this policy and your rights under applicable consumer protection laws.
If your order arrives with missing, incorrect, defective, or damaged items, please contact us as soon as reasonably possible after discovering the issue. Include your order number, tracking number, photographs of the item, and photographs of the packaging where applicable.
We may request additional information or evidence where reasonably necessary to investigate and resolve the issue.
At Dolcie Care, we carefully source products designed to support your health, beauty, personal care, and wellbeing needs. However, every individual is different, and individual results and reactions may vary.
Before purchasing or using any product, we recommend that you:
If irritation, discomfort, swelling, difficulty breathing, or an allergic reaction occurs, discontinue use immediately and seek appropriate medical advice or emergency assistance where necessary.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated and permitted in accordance with applicable Australian laws and regulations.
Product information provided on our website is for general information purposes and should not be considered medical advice.
By purchasing from Dolcie Care, you acknowledge that you have reviewed the available product information and are responsible for determining whether a product is suitable for your individual needs, subject to your rights under applicable consumer protection laws.
Important: A patch test cannot guarantee that an allergic or other adverse reaction will not occur.
While we strive to keep product information accurate and current, product descriptions, images, ingredients, specifications, packaging, warnings, and usage directions may change without notice.
Customers should always review the product packaging, labels, warnings, ingredients, and instructions before use and should not rely solely on information displayed on our website.
For supplements, customers should carefully review applicable product information and confirm that the product is permitted for import into their destination country where applicable.
To the maximum extent permitted by law, Dolcie Care shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from product use, shipping delays, carrier actions, customs processing, fulfilment partner errors, import restrictions, or events beyond our reasonable control.
Nothing in this section is intended to exclude, restrict, or modify any liability or consumer guarantee that cannot lawfully be excluded, restricted, or modified under applicable law.
By accessing our website and placing an order with Dolcie Care, you agree to be bound by these Terms of Service, our Shipping Policy, Privacy Policy, Returns and Refunds Policy, and any other policies published on our website.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.
So beautifully moisturising. Love this product and would love a bigger jar.
Perfect
I love this supplement, gives me so much energy.
It doesn't feel like a cheap serum it actually feels really good on my skin i can't wait to see how it will help my look in the future
it has really helped with my bladder control especially after child birth
Excellent product
Aweseome delivery by cainiao
Delivwry is faster for this package
I had a great experience shopping at Dolciecare.com, fast delivery and excellent product. Will order again and highly recommended.
Amazing supplements, will order again and highly recommend it 👌
Love this product
Very much longer bottle than excepted and smells very good as well.
High quality! Very pleasant.
Seems legit
The quality is good 👍
