Shipping Costs

• Free Worldwide Tracked Shipping: FREE shipping is included on all orders worldwide.
• No Minimum Spend: There are no minimum order requirements to qualify for free shipping.
• International Shipping: We currently ship to most countries worldwide. Availability may vary depending on local regulations, carrier restrictions, and supplier coverage.

Carrier selection: Most orders are shipped directly by our suppliers and fulfilment partners. The carrier is selected at dispatch based on product availability, warehouse location, and destination country. You’ll receive tracking information as soon as it becomes available. Multi-item orders may ship separately at no additional cost.

How Fulfilment Works

DolcieCare works with a network of trusted suppliers and fulfilment partners who handle product storage, packing, dispatch, and shipping.

• Carriers: May include Australia Post, DHL, USPS, Royal Mail, Aramex, Sendle, CouriersPlease, YunExpress, local postal services, and comparable tracked carriers.
• Split shipments: Items in the same order may ship from different warehouses and arrive separately.
• Tracking: Tracking may take up to 72 hours to begin updating after shipment confirmation.
• Origin: Products may ship from domestic or international fulfilment centres depending on inventory availability.

Address & Delivery Rules

Please ensure your delivery address is accurate, complete, and suitable for parcel delivery.

• PO Boxes / Parcel Lockers / Remote locations: Some carriers may not service certain delivery locations. Where possible, we will use an alternative carrier. If delivery cannot be completed, we may request an alternative address.
• Customer responsibility: DolcieCare is not responsible for failed deliveries, delays, additional charges, or lost parcels resulting from incorrect, incomplete, inaccessible, or incompatible delivery addresses.

Processing & Delivery Timeframes

• Processing time: 1–5 business days.
• Estimated delivery:
  • Australia: 5–15 business days
  • New Zealand: 7–20 business days
  • United States, Canada & United Kingdom: 7–20 business days
  • Europe: 7–25 business days
  • Rest of World: 10–30 business days
• Orders are not processed on weekends or public holidays.

Note: Delivery estimates are provided as guidelines only and are not guaranteed. Delivery times may be affected by customs processing, severe weather, carrier delays, peak seasons, public holidays, or circumstances beyond our control.

Authority to Leave (ATL) & Signature

• ATL may be used by carriers where available. Drivers may leave parcels in a location they deem safe.
• Signature requirements are determined by the carrier.
• If no safe location is available, the carrier may redirect the parcel to a collection point.
• DolcieCare is not responsible for parcels that are lost, stolen, damaged, or missing after being marked as delivered by the carrier.

Address Accuracy, Redelivery & Return-to-Sender

• Customers are responsible for ensuring all shipping information is correct before placing an order.
• We are not liable for delays, failed deliveries, or losses caused by incorrect, incomplete, or outdated address information.
• If a parcel is returned due to an incorrect, insufficient, or undeliverable address, additional shipping charges may apply before reshipment can be arranged.
• Carriers may charge fees for address corrections, rerouting requests, or redelivery services after dispatch.

Tracking Your Order

You will receive a shipping confirmation email containing tracking information once your order has been dispatched. Tracking updates are controlled by the shipping carrier and may not update immediately. Customers are responsible for monitoring tracking information and contacting the carrier where appropriate.

Order Changes & Cancellations

Orders are transmitted to our fulfilment partners shortly after purchase. Because fulfilment begins quickly, we cannot guarantee changes, cancellations, address updates, or modifications once an order has been placed.

Missing, Incorrect, or Damaged Items

If your order arrives with missing, incorrect, defective, or damaged items, please contact us within 48 hours of delivery. Include your order number, tracking number, photographs of the item, and photographs of the packaging where applicable.

Failure to report issues within this timeframe may affect our ability to investigate and resolve the matter with suppliers, carriers, and fulfilment partners.

No Returns or Change-of-Mind Refunds

Due to the nature of our supplier and fulfilment network, all sales are considered final once an order has been processed.

• We do not accept returns for change of mind.
• We do not accept returns due to customer ordering errors.
• We do not provide refunds for delivery delays outside our control.
• We do not provide refunds for orders refused by customs authorities or for unpaid import duties and taxes.
• Refunds, replacements, or other remedies may be provided where required by applicable consumer protection laws.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, taxes, VAT, import fees, or other government charges imposed by the destination country.

These charges are the responsibility of the customer. DolcieCare has no control over customs policies and cannot estimate these costs.

Orders refused due to unpaid customs charges may not be eligible for refunds.

Disclaimer

While we strive to keep product information accurate and current, product descriptions, images, ingredients, specifications, packaging, warnings, and usage directions may change without notice.

Customers should always review the product packaging and instructions before use and should not rely solely on information displayed on our website.

Limitation of Liability

To the maximum extent permitted by law, DolcieCare shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from product use, shipping delays, carrier actions, customs processing, fulfilment partner errors, or events beyond our reasonable control.

Our total liability for any claim relating to an order shall not exceed the amount paid for that order.

Patch Testing Advice

1. Apply a small amount to the inner elbow and wait 24 hours.
2. If no irritation occurs, apply a small amount behind the ear and wait another 24 hours.
3. If still no reaction occurs, proceed to facial use. Introduce one new product at a time to help identify sensitivities.

Terms of Service

By accessing our website and placing an order with DolcieCare, you agree to be bound by these Terms of Service, our Shipping Policy, Privacy Policy, and any other policies published on our website.

• Eligibility: By placing an order, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.
• Product Information: We make every effort to ensure product descriptions, images, specifications, pricing, and availability are accurate. However, errors may occasionally occur. DolcieCare reserves the right to correct errors, update information, or cancel orders affected by inaccuracies without prior notice.
• Pricing: All prices displayed on our website are subject to change without notice. We reserve the right to modify, discontinue, or limit the availability of products at any time.
• Order Acceptance: Receipt of an order confirmation does not constitute acceptance of an order. DolcieCare reserves the right to refuse, limit, or cancel any order at our sole discretion, including orders suspected of fraud, abuse, unauthorized activity, or pricing errors.
• Payment Authorization: By placing an order, you authorize DolcieCare and its payment providers to charge the payment method provided for the full order amount, including applicable taxes and fees.
• Promotional Offers: Discounts, promotional codes, giveaways, and special offers may be modified, suspended, or withdrawn at any time without notice.
• Intellectual Property: All content on this website, including text, graphics, logos, images, product descriptions, designs, branding, and website functionality, is the property of DolcieCare or its licensors and may not be copied, reproduced, distributed, or used without written permission.
• Prohibited Use: Users may not misuse the website, attempt unauthorized access, interfere with website operations, transmit malicious software, scrape content, or engage in fraudulent activity.
• Third-Party Services: Our website may contain links to third-party websites, payment providers, fulfilment partners, suppliers, or external services. DolcieCare is not responsible for the content, policies, or practices of third parties.
• Limitation of Liability: To the fullest extent permitted by law, DolcieCare shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our website, products, services, fulfilment partners, shipping carriers, or third-party providers.
• Maximum Liability: In all circumstances, DolcieCare's total liability relating to any order, product, or service shall not exceed the amount paid by the customer for the applicable order.
• Force Majeure: DolcieCare shall not be responsible for delays, failures, or interruptions caused by circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, government actions, customs delays, labour disputes, carrier disruptions, cyber incidents, supplier shortages, or technical failures.
• Chargebacks & Payment Disputes: Customers agree to contact DolcieCare first to seek resolution before initiating a chargeback or payment dispute. Fraudulent, abusive, or unjustified chargebacks may be challenged with supporting evidence, including order records, shipment tracking, delivery confirmation, customer communications, and payment verification.
• Account Termination: We reserve the right to restrict, suspend, or terminate access to our website and services at our sole discretion without prior notice where misuse, fraud, abuse, or violations of these Terms are suspected.
• Severability: If any provision of these Terms is determined to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.
• Changes to Terms: DolcieCare reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.
• Governing Law: These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which DolcieCare operates, without regard to conflict of law principles.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.